The “Antecedent, Behaviour, Consequence” (ABC) model is a well used psychological approach for understanding what drives human behaviour good or bad, desired or undesired. In a panel discussion about building trust, commitment and results in operations a few weeks back Andy Greig (former President of Bechtel’s Mining and Metals Business Unit) said that 80% of

Most human services non-profits have at least heard of a logic model, and most likely have created one for a grant application. A logic model is a visual way to explain your theory of change. United Way of America popularized the logic model process in 1996. A logic model should be more than a just

Effective leaders are driven by a model. A model is a tool used to predict future outcomes of current decisions. Effective leaders build their models on the sum of their experiences, knowledge and deeds as well as their mistakes. This truth is at the core of learning how to be a winner instead of a

You have a great idea, and you want to start a business. You feel you have developed a great product or service for consumers to consider in the market. You believe that you can establish a great profit margin with your product or service and have a huge return on investments (ROI). Unless your product

Tell a business story about what success looks like, and how Technology can contribute to that success. Construct a business story. Build a narrative that will engage the customer. Less than 35% of the c-suite ‘Get IT’, or ‘Understand’ IT’s contribution to business success. The IT Narrative: Information and Technology Strategy. It’s all about telling

What is The BCG Growth-Share Matrix? What are the main aspects of The BCG Growth-Share Matrix? How to develop Good BCG Growth-Share Matrix of a company? Where to find information for The BCG Growth-Share Matrix? INTRODUCTION No strategic management or marketing text appears to be complete without the inclusion of the Boston Consulting Group (BCG)

The Internet is crammed full with tips and techniques for getting started in your online business and it’s easy to become overwhelmed by it all. The key to an effective strategy is in understanding your business model. Without a firm grasp of this, all the techniques in the world will be powerless. Understanding how and

To be successful, organizations need to have the right sourcing strategy in place. In addition, while the importance of a well-planned sourcing strategy cannot be discounted, one must consider gaining a thorough understanding of your organisation’s internal communications and hierarchies before determining your business and sourcing maxims. This is quintessential as there can be instances

Overview These are the 5 primary security groups that should be considered with any enterprise security model. These include security policy, perimeter, network, transaction and monitoring security. These are all part of any effective company security strategy. Any enterprise network has a perimeter that represents all equipment and circuits that connect to external networks both

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). To refresh your memory, SS is an operational model that’s been around for decades. It enables