DCX/CRM: Avoiding Failure (4)
This is the fourth and last ‘conversation’ in this series of conversations dealing with implementation. You can find the first three conversations here, here, and here. Tags: Maz Iqbal business transformation IT business consulting Facebook Like Google Plus One Linkedin Share Button Tweet Widget Source link
- Published in Marketing Strategies
DCX/CRM: Avoiding Failure (1)
Information technology centered programmes are prone to failure. This particularly true for the large/complex programmes – in the business world these kinds of programmes have the word “transformation” in them like business transformation, enterprise transformation, or digital customer experience transformation. There are many factors that contribute to failure. Today, I wish to focus on the
- Published in Marketing Strategies
DCX/CRM: Avoiding Failure (2)
In the first part of this series, I pointed out that IT centered programmes that involve the term “transformation” tend to be complex and tend towards failure – failure to deliver the desired outcomes to time, to budget, to end-user expectations. And, I dealt with that which I consider as one of the most important
- Published in Marketing Strategies
DCX/CRM: Avoiding Failure (3)
This is the third of a series of ‘conversations’ centered on avoiding failure when it comes to Digital Customer Experience and/or CRM. The first ‘conversation’ dealt with articulation-understanding-ownership of requirements. The second ‘conversation’ dealt with the challenge of integration. This third conversation deals with the matter of thinking/collaboration that necessarily Tags: Maz Iqbal business transformation
- Published in Marketing Strategies
Pfizer, Merck KGaA's Bavencio takes a hit with second ovarian cancer failure
Back in November, Pfizer and Merck KGaA reported that immuno-oncology drug Bavencio had failed a late-stage ovarian cancer trial. And now the companies can make it two. Source link
- Published in Healthcare & Pharmaceuticals
A Chef’s Life and the Taste Of Tomorrow | Dhiren Kanwar | TEDxManipalUniversityJaipur
Dhiren Kanwar, chef, entrepreneur, and gastronomical nomad, takes a page of his own book as he delves deep into the culinary realm. He talks about his inhibitions, aspirations, and how the world is changing vis-à-vis their palettes. He gives an insider’s view on what goes behind the closed kitchen doors and the food industry rolls
- Published in Brand Building
I Tried My Best | Jared Demeester | TEDxGVSU
This is a conversation about the importance of creating, its effects on our whole being, & how we can rest in the fact that it can merely be about trying our best. It is a conversation about how trying things, regardless of our inherent skill, can simultaneously be both humbling & empowering. It is a
- Published in Brand Building
The Bar is So Low – The Realities of Memorable Service | Alex Cabañas | TEDxWilmingtonSalon
In the hospitality industry, the service bar is too low. One thing we can do about it is to serve guests proactively. Manage the little things the guest has no time for. Take care of the bathroom. Have them say “My Pleasure” not “No Problem.” We can raise the bar with intentionality and by thinking
- Published in Brand Building
Start by failing? | Suzanne So | TEDxCityUHongKong
Early childhood education tries to conform children to the paths that the precursors had already done – like a substitution onto the formulae – but does not try to make them adventurous and brave. Yet, it is exactly this kind of teaching that kills creativity, kills passion – the things we sought after from a
- Published in Brand Building
Lilly, Boehringer add two Jardiance heart failure studies to examine effects on exercise
Eli Lilly and Boehringer Ingelheim are gunning for a heart-failure nod for diabetes drug Jardiance. And if they can get it, they want to be able to talk up the product’s effects on exercise ability, too. Source link
- Published in Healthcare & Pharmaceuticals