Getting customer service out of the defence – Futurelab and infinIT.cx
Munich, 25th Jan 2019 – Customer Experience is the heartbeat of every business. However, there is still a negative perception around customer service – within businesses and amongst customers alike. Futurelab and infinIT.cx have joined forces to change this and to show the value of customer experience. Tags: Stefan Kolle customer experience partnerships Facebook Like
- Published in Marketing Strategies
Putting health into the health service
Steve How and Paul Midgley explore how the NHS is tackling the rising tide of disease Source link
- Published in Healthcare & Pharmaceuticals
The Evolving Role of Customer Service: Your Questions
While my blog was being “reworked” (read: unhacked), I posted in Linked-In about the webinar I did last week with Microsoft. That was the first of a three-webinar series on the challenges affecting customer service these days and for the next couple of years. The first webinar was on the evolving role of customer service
- Published in Marketing Strategies
New name, same amazing service: welcome to dotdigital
Since the big reveal of our new name at the dotties, there’s been an uncontainable buzz around the company. Never one to back down from a challenge, we’ve been excitedly waiting for the new chapter in our story. Waking up on 16 January, our teams around the world donned their new dotdigital hoodies, ready to
- Published in Email Marketing
Catalina adds first attribution tracking service
The shopper data firm can now track the impact of digital ads on product sales and buyer behavior, down to UPC barcodes. The post Catalina adds first attribution tracking service appeared first on Marketing Land. Please visit Marketing Land for the full article. Source link
- Published in Latest Trends
Three Pitfalls to Avoid with Artificial Intelligence in Customer Service
A few weeks ago, I did a webinar on using AI in customer service with my friends at ServiceNow. It was very well received, and since then I got some questions about the content. There was one slide that was the most di Tags: Esteban Kolsky AI customer experience customer service Facebook Like Google Plus
- Published in Marketing Strategies
Customer Experience and Customer Service: What's the Difference?
It’s that time of year again… This week, we are celebrating CX Day and Customer Service Week. I love that they land on the calendar at the same time, and yet, let’s just keep adding to the confusion! I’ve written about the differences before: Tags: Annette Franz (Gleneicki) customer experience customer service
- Published in Marketing Strategies
Amazon Nurtures Young Readers With Prime Book Box Service
Amazon is going back to its roots—physical book-selling—with a new service aimed at kids. With the goal of nurturing young readers, the new Amazon Prime Book Box service curates children’s books with a monthly subscription that delivers a box of books based on kids’ ages. The tagline: “The Love of Reading, Delivered.” Story time just got better
- Published in Brand Building
Marketing Day: YouTube’s latest brand safety issues, Facebook terms of service changes & more
Here’s our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web. The post Marketing Day: YouTube’s latest brand safety issues, Facebook terms of service changes & more appeared first on Marketing Land. Please visit Marketing Land for the full article. Source link
- Published in Latest Trends
Helping Make Atlanta a Little Better With Service Week
Since 2013, MailChimp’s Corporate Citizenship team has been working to make our hometown of Atlanta better, weirder, and more human. Today, I’d like to talk about the “better” part. For us, that means supporting organizations working to stop cycles of poverty. All year long, we partner with organizations like Literacy Action and the Gateway
- Published in Email Marketing